Laundry at Your Door LLC ("we," "our," "us") is committed to protecting the privacy of all users of our websites, laundryatyourdoor.com (or other international domains), and our mobile applications (together, the "Sites"). Please read the following privacy policy, which explains how we use and protect your information. We will be the "data controller" of the information you provide to us.
If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details:
We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also analyze how visitors use our Sites to help us improve our services and optimize customer experience.
We also collect information from third-party sites, such as advertising platforms and our fraud detection provider.
As part of our commitment to the privacy of our customers and visitors to our Sites, we want to be clear about the sorts of information we will collect from you.
When you visit the Sites or make a Laundry at Your Door LLC order through the Sites, you are asked to provide information about yourself, including your name, contact details, delivery address, order details, and payment information, such as credit or debit card information.
We also collect information about your usage of the Sites and information from any messages you post to the Sites or when you contact us or provide us with feedback, including via email, letter, phone, or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and we may make notes in relation to your call.
We collect technical information from your mobile device or computer, such as its operating system, the device and connection type, and the IP address from which you are accessing our Sites.
We also collect technical information about your use of our services through a mobile device, such as carrier, location data, and performance data, including mobile payment methods, interaction with other retail technology such as NFC Tags, QR Codes, and mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Laundry at Your Door LLC mobile application, through your mobile's browser, or otherwise.
We process health information about you only when you voluntarily consent, for example, if you specify any skin allergies.
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.
Where necessary, to provide you with the service you have requested or to enter into a contract, we use your information to:
We also process your data where we have a justifiable reason for doing so, such as personalizing our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
We will also analyze data about your use of our services from your location data to create profiles relating to you. This means we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, present you with items we think you will prefer, or let you know about special offers or products we think you may be interested in. This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see the 'Your Rights' section below for more information.
Where we rely on legitimate interest as a basis for processing your personal information, we carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests. You can find out more information about these balancing tests by contacting us using the details above.
Where we are under a legal obligation to do so, we may use your information to:
We also process your information to determine whether you may be interested in hearing about our Laundry at Your Door LLC for Business service.
Where we think you may be interested in our Laundry at Your Door LLC for Business service, we may contact you (by email or telephone) using the contact details you have provided to let you know about it. We are the controller of this information. You have the right to opt-out of receiving these types of communications and may do so by changing your marketing preferences (as set out in section 7 below) or, in the case of telephone, by contacting us using the details above.
If your employer signs up for Laundry at Your Door LLC for Business, we will contact you to let you know that the Laundry at Your Door LLC for Business service is available to you. If you would like to take up your employer's offer to use Laundry at Your Door LLC for Business, we will tag your Laundry at Your Door LLC account as having a Laundry at Your Door LLC for Business allowance. For both these activities, we are acting as a data processor on behalf of your employer (who is the controller of this information). For more information, please contact your employer.
When you use Laundry at Your Door LLC for Business:
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy at https://www.laundryatyourdoor.com/cookies.
Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law), we will use your information to let you know about our other products and services that may be of interest to you, and we may contact you to do so by email or phone. You can control your email marketing preferences by:
We conduct fraud checks on all customers. Where we believe we may detect fraudulent activity, we may block you from placing an order and using our Sites.
We share your information with our fraud detection provider because this is necessary for us to perform our contracted services to customers, ensuring that the services we provide are duly paid for and that individuals are protected from fraudulent transactions on their cards.
The checks and decisions made look at various components, including known industry indicators of fraud provided by our expert fraud detection provider, as well as fraud patterns detected on our Sites. These generate an automated score indicating the likelihood of a fraudulent transaction. If our systems indicate a high score, we may decline an order or block you from our services. The specific fraud indicators are dynamic and may change based on the types of fraud being detected in the wider world, country, and our Sites at any particular time.
You have certain rights in respect of this activity - please see 'Your Rights' section below.
We will not retain your information for any longer than we think is necessary.
Information that we collect will be retained for as long as needed to fulfill the purposes outlined in the 'Use of Your Information' section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will consider factors including:
Otherwise, we securely erase your information once it is no longer needed.
The information we collect about you will be transferred to and stored on our servers. We are very careful and transparent about who else your information is shared with.
Sharing your information with third parties
We share your information with third-party service providers. The types of third-party service providers whom we share your information with include:
We only share information that is essential for the third party to provide the services we request.
Laundry at Your Door LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when transferred to third parties. We also impose contractual obligations on service providers relating to data protection and security, which means they can only use your data to provide services to Laundry at Your Door LLC and to you, and for no other purposes.
Where we share data with third parties, we provide only the information they need to perform the service.
Information shared within the Laundry at Your Door LLC group
We share the information you provide to us with our affiliates, subsidiaries, and staff employed by these companies, but only for the purposes set out in this privacy policy and to ensure the successful performance of the contract we have with you.
Information shared with other third parties
We share your information with third parties in the following circumstances:
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
We take steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction, and damage.
Where you have chosen a password that allows you to access certain parts of our Sites, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement measures to protect your information, we cannot guarantee the security of your data transmitted to our Sites, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by changing your marketing preferences on the Sites. You can also exercise this right at any time by contacting us using the contact details provided at the start of this privacy policy.
The law gives you the right to access information held about you. Your right of access can be exercised in accordance with data protection law.
If you would like a copy of the information we hold about you, please contact us using the contact details provided at the start of this privacy policy. We may be entitled, in accordance with data protection law, to charge a fee to meet our costs in providing you with details of the information we hold about you (to the extent that such costs are permitted by applicable law).
We want to ensure that the information we hold about you is accurate and up to date. If any of the information we hold about you is inaccurate or out of date, please let us know by contacting us using the contact details provided at the start of this privacy policy.
In some circumstances, you have the right to object to our processing of your personal data, and you can ask us to block, erase, or restrict your personal data. You can also ask us to provide some types of your personal data to you in a structured, machine-readable format and to transmit such data to a third party without hindrance. This is known as a “data portability” right.
If you have any complaints regarding our handling of your personal data, please get in touch. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
Changes to our Privacy Policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.